Prime Manpower Resources Development, Inc. provides total recruitment solutions to clients in the Philippines and in the international market. Operating since 1979, Prime Manpower has the proven track record and expertise needed to serve companies in a wide variety of industry sectors.

Prime Manpower is an affiliate of Manpower, a world leader in employment services with a network of 4,500 offices in 80 countries and territories worldwide.

Our client, Thomson Reuters, is the world leader in the knowledge industry. By combining cutting edge technology with a focus on innovation, we provide intelligent information to businesses and professionals worldwide. Delivering this valued information in a variety of markets means dynamic career opportunities for employees.

We hire bright people and challenge them to do amazing things. Here, teamwork, friendships and integrity abound. In this fast-paced environment, you’ll work hard, play hard and be encouraged to give back to your community.

At Thomson Reuters, you’ll experience a culture of career advancement, ongoing learning and performance recognition. And though you’re working for one company, you’ll discover a world of opportunities. To know more about Thomson Reuters, visit www.thomsonreuters.com

This new service center reflects a high-energy, enthusiastic and rewarding global environment. These exclusive opportunities offer a range of work shift options, highly competitive remuneration and employee benefits. Plus, you will receive extensive world-class training and development resources to enhance your current skills!

We need experienced candidates to join our dynamic customer support team delivering value added information to a variety of markets.

POEA License No. 108-LB-091206-R

Customer Support Executives – Technical Support Services

(National Capital Reg – Fort Bonifacio, Taguig)

Responsibilities:

* Reports to the Customer Support Team Leader-Technical
* Responsible for providing effective and courteous support to customers in relation to their product and service. This includes active focus on enquiry resolution, a positive customer focused attitude at all times and ensuring that all the necessary action is taken to resolve a customer’s enquiry.
* Respond to customers’ enquiries relating to technical, product functionality and fault calls resolving as many quieries as possible on the first interaction.
* Logging and classifying all calls and requests for assistance in the customer relationship management system (Siebel).
* Filter and escalate enquiries relating to other aspects of the business and handover to the appropriate department.
* Manage the resolution process for customers relating to technical issues for a particular product/s
* Track enquiry resolution progress and proactively call customers with a status update or resolution if queries cannot be resolved on initial interaction.
* Follow the appropriate procedures to respond to issues and update our customers when outages of a major nature occur.
* Identify and escalate problems affecting a number of customers or influencing the timely resolution of one custmer’s enquiry. This would include escalations to the team leader and other support, sales engineering or resolve group as appropriate.
* Recognise and escalate recurring problems, inferior processes or outdated procedures.
* Accept additional projects or areas of responsibility that will improve the team’s performance.
* Proactively contribute to the TRCS team and the acheivement of its goals.

Requirements:

* Candidate must possess a Bachelor’s/College Degree in Computer Science/Information Technology or equivalent.
* Must have at least 2 years experience in a customer service or contact centre environment preferred.
* Previous experience in the financial markets is desirable.
* Understanding of client needs.
* Focus on deliveirng results.
* Detail oriented with sound information probing skills.
* Well developed analytical skills withthe ability to problem solve and develop solutions.
* Ability to communicate and engage effectively both verbally and in writing in English and any other designated languages with customers and collegues.
* Willingness to undertake additional projects and responsibilities from time to time.
* Ability to learn new technologies and principles quickly and work in an environment that is continually changing and adapting new techniques and technologies.
* Flexibility with work times including rotational work shift.
* Good understanding of cummunication protocols including TCP/IP and networking architectures i.e. Ethrnet.
* Solid understanding of mainstream operating systems, including Windows 95/98/2000/NT/XP
* Experience with data communication and digital switching including LAN/WAN systems.
* Understanding Unix, DNX and firewalls is highly desirable.
* Experience with Remote management software.
* Not more than 35 years old
* Must be willing to work in Fort Bonifacio, Taguig
* Applicants should be Filipino citizens or hold relevant residence status.

For inquiries call 878-2737
You can also send your resume to dannalyn.endab@manpower.com.ph indicating the position that you’re applying for.

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About Prime Manpower Resources Development Inc.

Prime Manpower Resources Development, Inc. provides total recruitment solutions to clients in the Philippines and in the international market. Operating since 1979, Prime Manpower has the proven track record and expertise needed to serve companies in a wide variety of industry sectors. The company is an affiliate of MANPOWER Inc., the world leader in employment services with a network of 4,400 offices in 73 countries and territories worldwide. By harnessing our expertise, you can save time and energy while ensuring you employ the right people with the skills and competencies that match your business needs and culture. At Prime Manpower, we add value to your business.

Product and Services of Prime Manpower Resources Development Inc.
Prime Manpower Resources Development, Inc. provides Permanent and Executive Selection Services to companies throughout the Philippines and around the globe. Specialist Services for Philippines based positions: Dedicated consultants provide skilled candidates in areas such as: – Sales and Marketing – Human Resources and Administration – Finance and Operations – Information and Communications Technology – Call Center/Customer Service. Specialist Services For Overseas Companies: We currently have over 5000 people working for our clients in over 28 countries. The projects we manage are in a wide range of technical, trade and professional skill areas such as: industrial specialists, manufacturing, technical and service professionals. It is cited as one of the most trusted recruitment agencies in the Philippines by the Philippine Overseas Employment Administration (POEA). It is a member of The Association for Professionalism in Overseas Employment (ASPROE), an exclusive, by-invitation only group of recruitment agencies committed to professionalizing the industry.

Company Name : Prime Manpower Resources Development Inc.
Industry : Human Resources Management / Consulting
Type of Company : Private Limited Company, Local Based Company
Location : 14 Bankmer Bldg. Ayala Ave. Avenue Makati City 1226